Get in touch
Questions about Loan Market, your account, or something you've seen on the platform? We'd like to hear from you.
Email us
The fastest way to reach us. We read every message and aim to reply within a couple of business days.
Who runs Loan Market
Loan Market is owned and operated by Nexus Milestone Inc.. We're an introduction platform — we don't lend, broker, approve, underwrite, recommend, or arrange loans, and we can't provide financial or legal advice.
For questions about a lender or broker's credentials, the Safety page lists official regulator and registry links you can use to check them yourself.
Before you write
A few quick links that answer the most common questions.
Read the FAQ
How the platform works, privacy, and cost.
Safety & reporting
Verify a lender/broker, or report something that doesn't look right.
How it works
The step-by-step flow for both sides.
Never send your SIN, bank login, passwords, or financial documents by email. We will never ask for them, and no legitimate request requires them to start a conversation.